Frequently asked questions

How can I restart the device?

Press the power button until a menu appears. Select "Restart" from the menu.

We want to introduce barcode recognition in our company. Which barcode type should we choose?

The different barcode types differ in some cases substantially in terms of the character size, the information density, the max. Number of codable characters and security. While 1D barcodes can be read by almost all barcode readers (1D and 2D barcode scanners) 2D barcode scanners are required for 2D barcodes. All these characteristics and criteria must be taken into account when bar codes are to be used in a company.

Read more ...

What do I need to develop my own Android app?

As a development environment, Android Studio (can be downloaded free from the Android website). A description of Android Studio's main features includes the App Development for Android page.

The corresponding SDK is required for the relevant target platform. This can be downloaded from the product page of the respective device.

The Android app devin is available for LogiScan-15xx devices. This provides a convenient software interface to barcode and RFID readers. For a detailed description, refer to devin.

How should a device be stored when it is not used for a long time?

For certain applications (e.g., inventory) the devices are used only once a year for a few days. If a device is not used for an extended period of time, appropriate precautions should be taken. The battery should be fully charged before storage and then removed from the device. The battery must be recharged after 12 months at the latest, as it will discharge itself during the rest period. Within three months, depending on the temperature, up to 80% of the charge will be lost. At high temperatures, the discharge is correspondingly faster. The ideal temperatures for an unused battery are between 15° C and 30° C. Large temperature fluctuations are generally detrimental to batteries and should be avoided.

What is ADB?

The ADB (Android Debug Bridge) is a software interface between the PC and the Android device. The ADB allows direct communication between the two devices. This includes a file transfer function as well as the ability to run commands on the Android system via ADB and to access components of the system. The ADB can be started and operated via the Windows console "cmd". To be able to use ADB

  • under Settings→About device, tap Build number repeatedly (about 5 times) until "You are now a developer" appears,
  • under Settings→Developer Options→USB Debugging.
  • ADB to be installed on the PC. A freely available widespread ADB tool is e.g. "Minimal ADB and Fastboot".

How can I make a screenshot?

Press the power button and the button on the left side of the unit. When capturing the screenshot, a frame around the screen is displayed, a camera sound is emitted and an info is displayed in the notification bar. The screenshot file is stored in the directory Pictures/Screenshots.

What can I do if there are problems with wireless reception?

Install the app "Fritz WLAN" from the Google Playstore and start it.

Under the tab "Environment", you can see if there are other WLAN access points in the environment and which channels are used by them. Set up a channel on your WLAN access point that is still free (can be done at the WLAN access point with the appropriate administration tool) or on which a remote WLAN access point with a corresponding low signal strength is sent.

Under tab "My WLAN", the signal strength is recorded over time. When you move around with the unit in the room, you can check the reception in various places.

How can I extend the battery life?

The following power tips may help your device consume less power and thus be usable longer.

  • Decrease the display brightness.
  • Set the display timeout to the lowest possible value.
  • Disable permanent Internet connections.
  • Disable UMTS connections (WCDMA) if not needed.
  • Disable GPS, WLAN and Bluetooth when not needed.

What to do if the subdirectories of the "aitronic" directory are no longer displayed via MTP?

Delete the "storage" directory. This deletes all files generated from the database. However, the database is preserved.

Why can't I use my camera when devin is activated?

For communication with camera, bar code scanner and RFID reader is used by Android the same serial interface. If devin is activated, the relevant serial interface is switched to barcode scanners or RFID scanners. Therefore, Android can not access the camera. However, in order to make the camera available, the keycode of a key must be defined in devin under "Function → Disable devin via Key", which temporarily deactivate devin before the camera is used. As soon as one of the devin-defined scan buttons is pressed, the activation of devin is activated again.

How can I accept bar code or RFID data in the input field of an app?

The Android app devin can be used for this. Devin allows to transfer the data scanned by the barcode scanner or RFID reader of a LogiScan-15xx to the keyboard buffer or the clipboard of Android. Alternatively, a broadcast message is also possible. Thus, barcode scanners and RFID readers can serve as a data source for each app.

What is the Android App ScannerDemo for?

The ScannerDemo app is used to demonstrate the integrated barcode scanner / RFID reader and includes functions such as scanner / RFID module on / off, scanning of barcodes / RFID tag and output of the scanned codes with the preceding type.

How can I exit the aiBrowser or other aitronic apps?

The aiBrowser and other aitronic apps can be exited by the appropriate admin menu function (the admin menu is password-protected).

How can I install an Android app outside Google Playstore?

Android installation packages have the extension "apk". If you see such an Android installation packag file with the File Explorer or the Internet browser, the installation is started by tapping the file name.

How can I read barcodes with a LogiScan-600/800/1100 without special application?

  • Call up the system menu on the LogiScan-600/800/1100 (refer to corresponding FAQ).
  • Call menu function Test→Code/RF-ID. "Barcode Test" is displayed in the title line.
  • All barcode types activated in the scanner module can now be scanned. The corresponding barcode type is displayed.

How to avoid read errors when scanning barcodes of type Code 2/5 interleaved?

If this barcode type is set and no further check is carried out (neither by the scanner nor by the application), a very high error rate must be expected. The following measures should be taken:

  • If possible, use a check digit.
  • Use a length fixation. That means, only barcodes with one or two lengths are accepted by the scanner.
  • If there is a constant number of digits within the code, it should be checked by the application.

We want to introduce barcode recognition in our company. Which barcode type should we choose?

The different barcode types differ in some cases substantially in terms of the character size, the information density, the max. Number of codable characters and security. While 1D barcodes can be read by almost all barcode readers (1D and 2D barcode scanners) 2D barcode scanners are required for 2D barcodes. All these characteristics and criteria must be taken into account when bar codes are to be used in a company.

Read more ...

How do 1D and 2D Barcode Scanners differ?

  • 1D bar code scanners can only read 1D bar codes.
  • 2D barcode scanners can read 1D and 2-D bar codes.

Read more ...

What can be the cause of data loss during data transmission via an RS-232 interface?

If the computer or the device which receives the data via the RS-232 interface can not process it as quickly as the connected device transmits it, the RS-232 interface must be operated with a handshake. This can be a hardware handshake (RTS/CTS, where the serial connection must contain these 2 signal lines) or a software handshake (XON/XOFF). The same type of handshake must be set on both communicating devices.

How can I transfer data from any device that has an RS-232 interface to a computer without additional software?

The prerequisite is that this computer supports USB/HID.

  • Use the Serial HID Adapter.
  • Deactivate the MTWin mode if this is set.
  • Set the parameters of the RS-232 interface of the Serial HID Adapter to match the device to be connected.
  • Connect the computer to the USB / HID interface of the Serial HID Adapter.
  • On the computer, start the application to receive the data.
  • Connect the device to the RS-232 interface of the Serial HID Adapter and start the data output.
  • The Serial HID Adapter accepts the data and outputs it to the connected computer on the USB/HID interface.

How can I set up a DECT network manually?

  • On the PC, exit WinDECT and start DECTOR II.
  • Use the DECTOR-II menu command Command> Clear all Subscription to reset all IPUI entries to 0.0.0.0.0.
  • After double-clicking on the respective line 1 ... 16, the PP ID of the radio scanner can be entered.
  • After entering all PP-ID, the FP-ID of the DECT access point must be entered manually into the mobile devices which are to communicate with this DECT-Accespoint.
  • Before launching the application program, which communicates with the mobile devices via the DECT access points (e.g., WINDECT), DECTOR II must be terminated.

How can I read the FP-ID of the DECT module in the DECT access points?

  • On the PC, exit WinDECT and start DECTOR II.
  • Connect to the Access Point.
  • The FP ID of the DECT module is displayed in the field "Device ID" at the top left.

How do I connect a LogiScan-600/800/1100 with DECT module to a DECT Access Point?

  • On the PC, exit WinDECT and start DECTOR II.
  • Connect to the Access Point.
  • Click the "On Air Subscription" button at the top left of the screen or execute the Command→Subscription on Air menu function.
  • On the mobile device, go to the system menu (see above).
  • Use MENU→Admin→DECT→SubsOnAir to start the subscription on air procedure.

How can I read out the PP ID or the assigned FP IDs of the DECT module at the LogiScan-600/800/1100?

  • Enter the system menu.
  • Press MENU→Admin→DECT to go to the menu.

How can I read data from a LogiScan-600/800/1100 with a computer that is not operated under Windows?

The prerequisite is that this computer supports USB/HID.

  • Use the Serial HID Adapterand set the MTWin mode.
  • Connect the computer to the USB/HID interface of the Serial HID Adapter.
  • On the computer, start the application to receive the data.
  • Connect the LogiScan-600/800/1100 to the RS-232 interface of the Serial HID Adapter.
  • The Serial HID Adapter calls the data via the MTWin interface of the LogiScan-600/800/1100 and outputs it to the connected computer on the USB/HID interface.

How can I read barcodes with a LogiScan-600/800/1100 without special application?

  • Call up the system menu on the LogiScan-600/800/1100 (refer to corresponding FAQ).
  • Call menu function Test→Code/RF-ID. "Barcode Test" is displayed in the title line.
  • All barcode types activated in the scanner module can now be scanned. The corresponding barcode type is displayed.

How do I transfer the data stored on the device to a host computer?

Basically, the type of data transmission (cable-bound or GPRS) depends on the device hardware concerned and the application installed on the device.

Normally, nearly every application provides the cable-bound data transmission, which can be used on the PC by the freely available Windows software MTWin-5. Since the data interface of MTWin-5 is documented in the MTWin-5 manual and thus freely accessible, the data transfer function can also be integrated into customer-specific applications.

Devices with GPRS module, a SIM card and a corresponding application enable data transmission to an FTP server. The SIM card and FTP parameters must either be loaded via parameter table or set in the GPRS setup.

How do I access the system menu?

  • Produce a hardware reset. "System Tests - DATABASE: wait ..." is displayed.
  • Wait until "DATABASE: init." is displayed,
  • Press the SHIFT key on the lower left of the keyboard,
  • Wait until the system tests are complete.
  • Press MENU to enter the system menu.

How can I "bring back to life" the device if after the software update neither application nor the operating system DeOS are started?

Make a software update with the file Defibrillator.mot (can be downloaded from the product page of the device). Then load your application.

We want to introduce barcode recognition in our company. Which barcode type should we choose?

The different barcode types differ in some cases substantially in terms of the character size, the information density, the max. Number of codable characters and security. While 1D barcodes can be read by almost all barcode readers (1D and 2D barcode scanners) 2D barcode scanners are required for 2D barcodes. All these characteristics and criteria must be taken into account when bar codes are to be used in a company.

Read more ...

Why does the battery icon in the status line not show the correct charge status of the battery?

If the battery has been inserted or replaced, the battery symbol in the status line (regardless of the actual charge state of the battery) always shows half the battery charge. Only after the charging electronics integrated in the device has determined that the battery was fully charged for the first time, the battery symbol corresponds to the charge level of the battery.

How do I perform a hardware reset of the device?

Simultaneously pressing the following buttons with the device switched on:

  • LogiScan-600: F1, F3 and 9
  • LogiScan-800: 2, 5, and 7
  • LogiScan-1100: F1, F4 and 9

Since the detected data are stored in the flash ROM, they are retained during a hardware reset.

How can I set the transponder types to be read in the LogiScan-600/800/1100 in the RFID module?

When a LogiScan-600/800/1100 with RFID module is delivered, all transponder types are normally activated. If the transponder types in the RFID module are set by the application, a manual setting is not possible or will be overwritten by the next start of the application. If the transponder types are not set by the application, a manual configuration can be made as follows:

  • Connect the LogiScan-600/800/1100 to the desired COM port of the PC.
  • Call up the system menu on the LogiScan-600/800/1100 (see corresponding FAQ),
  • Call the Admin→System menu function and press SHIFT 9,
  • Select "RF-ID Port" and press ENTER,
  • Com0 (this is the normal RS-232 interface, which is also used for data transmission) and press ENTER.
  • Start the ACG Utility on the PC (can be downloaded from the product page).
  • Select and connect the appropriate COM port.
  • In the "Operation Mode" field, the desired transponder types can be activated / deactivated.
  • Clicking the button "Apply Settings" writes the settings to the RFID module.
  • Afterwards, the ACG Utility can be terminated and the application can be started on the LogiScan-600/800/1100.

How can I read transponder tags with a LogiScan-600/800/1100 without special application?

  • Call up the system menu on the LogiScan-600/800/1100 (see corresponding FAQ).
  • Call the menu function Test→Code/RF-ID. "Barcode test" is displayed in the title line.
  • Press SHIFT SCAN to switch to the RFID test. "Barcode test" is displayed in the title line.
  • Now all transponder tags activated in the RFID module can be read. The corresponding transponder type is displayed.

How can I transfer the data received from MTWin-5 into any Windows application?

Using the AutoHotkey Open Source software and a script, you can transfer the data received by MTWin-5 into any Windows application. The demonstration software AutoHotkey Demo for MTWin shows how to do that.

How can I set the name and destination directory for the transferred data?

The transmission option can be selected for the receive file between "Collection File" (the data of all devices are collected in file MTWin.txt) and "Generation with Serial Number" (for each device a separate file is created).

Under Option→Directories, target directory and file name can be set for the received data. Different placeholders (for serial number, station number, date and time) can be used to generate the file name. In this way, it is possible to create a unique file name for each data transfer (detailed description contains the MTWin-5 manual).

A destination path given in the STX line at the beginning of the data transmitted by the mobile terminal replaces the destination path settings made in MTWin-5 and allows the transferred data to be stored in any different directories.

How can I re-transfer data already transferred?

In order to be able to transfer data already transmitted, the data on the device may not be erased by MTWin-5 after the data transmission, but must only be marked as "already transmitted" (MTWin-5 function option> Transmission> after data reception> transmission Lock). For a new data transmission, the "MTWin-5" function must be used to clear the "Utilites→Clear Transmission Lock" function. Subsequently, the data can be retransmitted.

How can I transfer the data received from MTWin-5 into any Windows application?

Using the AutoHotkey Open Source software and a script, you can transfer the data received by MTWin-5 into any Windows application. The demonstration software AutoHotkey Demo for MTWin shows how to do that.

How can I set the name and destination directory for the transferred data?

The transmission option can be selected for the receive file between "Collection File" (the data of all devices are collected in file MTWin.txt) and "Generation with Serial Number" (for each device a separate file is created).

Under Option→Directories, target directory and file name can be set for the received data. Different placeholders (for serial number, station number, date and time) can be used to generate the file name. In this way, it is possible to create a unique file name for each data transfer (detailed description contains the MTWin-5 manual).

A destination path given in the STX line at the beginning of the data transmitted by the mobile terminal replaces the destination path settings made in MTWin-5 and allows the transferred data to be stored in any different directories.

How can I re-transfer data already transferred?

In order to be able to transfer data already transmitted, the data on the device may not be erased by MTWin-5 after the data transmission, but must only be marked as "already transmitted" (MTWin-5 function option> Transmission> after data reception> transmission Lock). For a new data transmission, the "MTWin-5" function must be used to clear the "Utilites→Clear Transmission Lock" function. Subsequently, the data can be retransmitted.

We want to introduce RFID technology in our company. For which operating frequency (125/134 kHz, 13.56 MHz or 868 MHz) should we choose?

The operating frequencies 125/134 kHz and 13.56 MHz are suitable for applications with low reading distances. If the transponder is only to be used for identification, a read-only transponder suffices. If data is to be stored in the transponder, a read-write transponder is necessary. The 125/134 kHz technique (LF) still distinguishes between read-only (read-only) and read-write transponders (chip has an additional data memory). This is historically, since the RFID development started with LF technology and these read-only chips were cheaper. At all other operating frequencies, there are now mostly read / write transponders.

The 125 kHz technique allows mobile devices to read distances up to 10 cm (depending on antenna and tag size.) Even if the transponder tags are attached to metal or embedded in it, automatic identification is possible Are, among other things, production control, object/goods identification in the metal environment, access control and animal identification.

13.56 MHz transponders enable the simultaneous reading of several transponders with their anti-collision technology. The range with mobile devices is however shorter than at 125/134 kHz and is max. Few centimeters. Areas of application are, inter alia, Production control, object/goods identification, access control, ticketing (e.g. public transport, events).

868-MHz tags (UHF) offer a high reading range of up to 10 meters, but the carrier material on which the tags are attached, as well as the contents of the packaging, have a great influence on the range. Areas of application are, inter alia, Production control with read distances greater than 2 meters, logistics, material flow (pallets etc.), object/goods identification (reusable and transport packaging).

How can I configure the transponder types to be read on the AT-120?

Use the AT-120 utility. The AT-120 instruction manual contains the appropriate description.

How can I set the transponder types to be read in the LogiScan-600/800/1100 in the RFID module?

When a LogiScan-600/800/1100 with RFID module is delivered, all transponder types are normally activated. If the transponder types in the RFID module are set by the application, a manual setting is not possible or will be overwritten by the next start of the application. If the transponder types are not set by the application, a manual configuration can be made as follows:

  • Connect the LogiScan-600/800/1100 to the desired COM port of the PC.
  • Call up the system menu on the LogiScan-600/800/1100 (see corresponding FAQ),
  • Call the Admin→System menu function and press SHIFT 9,
  • Select "RF-ID Port" and press ENTER,
  • Com0 (this is the normal RS-232 interface, which is also used for data transmission) and press ENTER.
  • Start the ACG Utility on the PC (can be downloaded from the product page).
  • Select and connect the appropriate COM port.
  • In the "Operation Mode" field, the desired transponder types can be activated / deactivated.
  • Clicking the button "Apply Settings" writes the settings to the RFID module.
  • Afterwards, the ACG Utility can be terminated and the application can be started on the LogiScan-600/800/1100.

How can I read transponder tags with a LogiScan-600/800/1100 without special application?

  • Call up the system menu on the LogiScan-600/800/1100 (see corresponding FAQ).
  • Call the menu function Test→Code/RF-ID. "Barcode test" is displayed in the title line.
  • Press SHIFT SCAN to switch to the RFID test. "Barcode test" is displayed in the title line.
  • Now all transponder tags activated in the RFID module can be read. The corresponding transponder type is displayed.